Privacy Policy

Last updated: 4 April 2026

ListSuiteAI is operated by Luminy Consulting Pty Ltd (ABN 48 631 682 990) ("we", "us", "our"). We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, disclose and protect personal information when you use the ListSuiteAI application and website (together, the "Service").

1. What personal information we collect

We collect the following categories of personal information:

Account information

• Full name
• Email address
• Phone number (optional)
• Agency name
• Agency logo (uploaded by you)

Property listing data

• Property addresses (entered by you)
• Voice recordings and transcripts describing properties
• Property photographs (uploaded by you)
• Listing descriptions, marketing copy, and metadata generated by the Service

Usage and technical data

• Device type and operating system
• App version
• Feature usage patterns (which features you use and when)
• Error logs for troubleshooting

Payment information

• Subscription tier and credit balance
• Payment transactions are processed by Stripe. We do not store credit card numbers or bank account details.

2. How we collect personal information

We collect personal information directly from you when you:

• Create an account and set up your profile
• Record voice memos describing properties
• Upload property photographs
• Enter property addresses
• Subscribe to a plan or purchase credits
• Contact us for support

We do not collect personal information from third parties or public sources.

3. Why we collect and use personal information

We collect and use your personal information for the following purposes:

• To provide the Service: generating AI-powered listing descriptions, virtually staging property photographs, and producing marketing materials (flyers, social media posts)
• To manage your account: authentication, profile settings, credit balance
• To process payments: subscription billing and credit purchases via Stripe
• To improve the Service: understanding usage patterns, fixing bugs, improving AI output quality
• To communicate with you: service updates, support responses
• To comply with legal obligations: record keeping, responding to lawful requests

4. Use of artificial intelligence and third-party AI services

ListSuiteAI uses third-party artificial intelligence (AI) services to provide its core features. Before your data is sent to any AI service for the first time, the app will ask for your explicit consent and explain exactly what data is shared.

The following data is sent to the following third-party AI services:

• Voice recordings → Deepgram, Inc. (San Francisco, USA): Your voice recordings are sent to Deepgram's speech-to-text API for transcription. Deepgram processes the audio to produce a text transcript and does not retain your recordings after processing. Recordings are deleted from our servers after successful transcription.
• Property transcripts → Anthropic, PBC (San Francisco, USA): Your property description transcript (text only, no personal identity data) is sent to Anthropic's Claude AI model to generate listing descriptions, Instagram post text, and flyer summaries. Anthropic does not use your data to train its AI models.
• Property photographs → Fal.ai (USA): Your property photographs (images only, no personal identity data) are sent to Fal.ai's image generation API for virtual staging (digitally adding furniture and decor). The original, unmodified photographs are always retained on our servers.

What is NOT shared with AI services: Your name, email address, phone number, agency details, payment information, and account credentials are never sent to any AI service. Only property-related content (voice recordings, transcripts, and photographs) is shared, and only for the purpose of generating your listing materials.

Your consent: The app requests your explicit permission before sending any data to these AI services. You may decline, in which case no data will be sent and no listing materials will be generated.

All AI-generated content is presented to you for review and editing before use. AI-staged photographs are clearly disclosed as digitally enhanced. No automated decisions are made by the Service that could significantly affect your rights or interests.

5. How we store and protect personal information

Your personal information is stored in Supabase, a cloud database platform hosted on Amazon Web Services (AWS) infrastructure. Data is encrypted at rest and in transit (TLS 1.2+).

We protect your information through:

• Encrypted database connections
• Row-level security policies ensuring users can only access their own data
• Secure authentication with encrypted password storage
• Access controls limiting employee access to production data

Voice recordings are deleted from our servers after successful transcription. Only the text transcript is retained.

6. Disclosure to overseas recipients

To provide the Service, your personal information is disclosed to the following third-party service providers located outside Australia:

We take reasonable steps to ensure these providers handle your information in accordance with the APPs. Each provider maintains their own privacy and security practices. We do not sell, rent or trade your personal information to any third party.

7. Cookies and tracking

The Service uses essential cookies only for authentication (keeping you signed in). We do not use advertising cookies, analytics trackers, or third-party tracking scripts.

8. Data retention

• Account data: retained while your account is active and for 30 days after deletion
• Property listings and photos: automatically and permanently deleted 90 days after creation, to protect your vendors' privacy. You may delete individual listings at any time before that.
• Voice recordings: deleted immediately after successful transcription
• Payment records: retained as required by Australian tax law (minimum 5 years)

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate, out of date, or incomplete
• Request deletion of your account and associated data
• Withdraw consent by ceasing to use the Service and requesting account deletion

To exercise any of these rights, contact us at hello@listsuite.com.au.

We will respond to access and correction requests within 30 days. If we refuse a request, we will provide written reasons.

10. Children's privacy

The Service is designed for licensed real estate professionals. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or in-app notification. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. How to make a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may:

1. Contact us at hello@listsuite.com.au — we will investigate and respond within 30 days
2. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

13. Contact us

Luminy Consulting Pty Ltd
ABN 48 631 682 990
Email: hello@listsuite.com.au